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Exceptionally qualified software engineer, with more than 15 years of experience managing critical software testing activities for organisations ranging from rcorporate pension scheme administrators and data processing centres to leading providers of customised software. Experienced testing numerous features across a wide array of platforms and industries, with demonstrated speed and accuracy. Meticulously manage large scale, technically sophisticated software testing initiatives, with successful record of automating processes, improving efficiency, and meeting customer objectives. Areas of expertise include:

Testing Lifecycle Management · Software Product Testing & Validation · Test Case Design & Execution · Technical Documentation & Reporting · Technical Troubleshooting · Compliance
End User Training & Support · Business Analysis · Compliance · Data Recovery · Quality Assurance

Warehouse & Department Management · Logistics Management · Team Leadership & Training
Purchasing · Project Management, Planning & Scheduling · Accounting & Sales Support


PRISYMID, Berkshire · 2011-Present
Leader in label printing software for medical sector.
Test and Validation Engineer
Write test documents to demonstrate label printing software fulfills customer needs and is compliant with FDA and GMP requirements for audit logs and repeatability. As second most senior person in department, serve as unofficial team leader over 6 employees. Train and develop team members.
Standardized naming conventions and document layout.
Review of project documentation (Requirements and design documents) to demonstrate understanding, accuracy and consistency of cases.
Error tracking Team foundation Server
Collaborated with IT team to develop contingency plan for department’s own data recovery.
Foster positive working environment and communication between team members.
Conducted multiple successful formal acceptance tests in front of customers.

EMPIRE DISTRIBUTION, North Carolina · 2008-2011
Wine merchant, truck driver.

SATELLITE & CELLULAR, North Carolina · 2005-2008
Seller and installer of satellite TV receiving equipment.
Warehouse Manager / Logistics Manager
Managed all operational activities for warehouse supporting 40 subcontractors. Ordered supplies and consumables. Monitored inventory to ensure equipment was installed within a week of delivery. Processed returns of faulty equipment. Delivered new product training.
Reduced shrinkage and increased transparency by creating consumable purchases documentation system.
Delivered technical training

MAPCIS Wokingham · 2005
Provider of software for inventory tracking
Software Tester
Maintained, developed, and executed test plans to measure and improve quality of customized software. Wrote test documentation from functional specification and UML after reviewing customer requirements and ensuring compliance with legislation. Built Windows NT/2000/2003 and workstations using ghost or actual install CDs.


UNIVERSITY OF GLAMORGAN, Treeforest · 2000-2004
Public university based in Wales with 21,496 undergraduate and postgraduate students.
Help Desk Assistant
Worked in IT labs providing end user support regarding issues such as crashed laptops, lost files, and how to use MS Office. Managed printer credits using the Pharos system.

Provided call centre support and user acceptance testing to the British Airways Executive Club Frequent Flyer loyalty programme.
Network Manager / Senior User Acceptance Tester
Managed 24/7 IT department comprised of 80 users running Windows 98 and NT4. Supervised 6 direct reports. Presented staff training on the British Airways Krakota inhouse system and basic IT skills. Performed User Acceptance Testing of fixes to British Airways legacy Customer Data Management System and its web based Krakota replacement.
Presented user training on custom BA applications, MS-office, Louts Notes and SQL
Rewired server room to eliminate network crashes due excessive database traffic.
Raised equipment requisitions and delivered to end users
Successfully handled various disasters such as NT4 Maser Domain failure

TRAX DATA, Slough · 1997-1998
Early importer and distributor of compact disk recorders. Providing preproduction duplication to various sortware houses specializing in games .
First Line Support
Responded to customer calls regarding functionality of SCSI CD-recorders. Processed failed CDRs for return to Yamaha for replacement or credit. Trained the Youth Training Scheme staff on general office skills.
Developed procedures for tracking faulty CDRs between customers and manufacturer
Assembled duplication units
Knowledge of managing warehouse / stock control systems.
Mentored the Youth Training scheme employees

Third party pension scheme administrator for clients such as Prudential, Legal & General
Project Assistant
Conducted User Acceptance and functionality testing utilising Alliance & Leicester money purchase plan administration software. Delivered staff training, raised change requests, and drafted procedure manuals.
Developed user manuals for a FoxPro based application that tracked member contributions and investment performance as well as provided illustrations.

PRUDENTIAL LIFE & PENSIONS, Reading · 1987-1994
Leading life insurance and pension scheme administrator.
Analyst Programmer
Supported administration departments overseeing large final salary corporate pension schemes. Defined benefit pension administration and contribution. Applications were based on DHSS, Inland Revenue, and LAUTRO practice notes.
Increased efficiency 112% by automating production of benefit statements and leaver illustrations.
In-depth knowledge of occupational pension schemes.
Being a point of reference on technical issues,
Undertaking complex pensions calculations.

Masters Diploma in Project Management
Western Carolina University, USA

International Business Studies
University of Glamorgan, Wales

HND Computer Studies
Reading College of Technology, Berkshire

Certificate in Higher Education
Foundation Certificate in Law
Cardiff University, Wales


Foundation in Business Analysis ISEB
Foundation in Software Testing ISTQB
Intermediate Software Testing ISEB

Preparing to Teach in the Life Long Learning Sector
City & Guilds

Certificate in Business Accounting
Chartered Institute of Management Accountants

Six Sigma White Belt

Emergency Program Manager
Protecting Your Small Business From Disaster
Federal Emergency Management Agency


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